FAQ — GlowDark Solar CRM | South African Solar Business Software

Question 1

What is GlowDark Solar CRM?

Accepted Answer

GlowDark Solar CRM is a cloud-based CRM and business management platform built specifically for South African solar installation companies. It includes sales pipeline management, lead tracking, a virtual rooftop solar designer, AI sales assistant, solar fleet monitoring, after-sales support ticketing, and an integrated e-commerce store for solar products.

Question 2

How much does GlowDark Solar CRM cost?

Accepted Answer

GlowDark Solar CRM offers three plans: Starter at R750/month (up to 3 users), Pro at R1,500/month (up to 10 users), and Enterprise at R7,500/month (up to 50 users). All plans include the full CRM, pipeline, and store features. Billing is in South African Rand (ZAR) via PayFast.

Question 3

Is GlowDark Solar CRM designed for South African solar companies?

Accepted Answer

Yes. GlowDark Solar CRM is purpose-built for the South African solar market. It supports ZAR pricing, South African VAT, and includes features relevant to local solar installers such as load shedding awareness, Eskom grid connection tracking, and SSEG application management.

Question 4

Does GlowDark Solar CRM include solar fleet monitoring?

Accepted Answer

Yes. The Enterprise plan includes a full solar fleet monitoring dashboard with real-time energy analytics, per-installation live stats, fault alerts, energy yield tracking, system health scores, and auto-refresh every 30 seconds.

Question 5

Can customers track their own solar system through GlowDark?

Accepted Answer

Yes. GlowDark includes a public-facing Customer Portal at glowdarksolar.co.za/portal where customers can enter their system reference number to view live energy flows, health scores, CO₂ savings, and raise support tickets — no login required.

Question 6

What is the Virtual Roof Designer in GlowDark Solar CRM?

Accepted Answer

The Virtual Roof Designer is an interactive tool within GlowDark Solar CRM that allows sales teams to design solar panel layouts on customer rooftops, calculate system sizing, and generate professional proposals — all from within the CRM.

Question 7

Does GlowDark Solar CRM have an AI sales assistant?

Accepted Answer

Yes. GlowDark includes an AI-powered sales chatbot that engages website visitors, answers questions about solar products and pricing, captures lead information automatically, and routes qualified leads into the CRM pipeline.

Question 8

What solar products are available in the GlowDark store?

Accepted Answer

The GlowDark Solar Store stocks 15+ products across 7 categories including solar panels, lithium batteries, inverters, complete solar kits, mounting hardware, cables, and accessories. All prices are in ZAR with VAT breakdown.

Question 9

Does GlowDark Solar CRM support VoIP calling?

Accepted Answer

Yes. GlowDark includes integrated VoIP calling so your sales team can call leads and customers directly from within the CRM without switching to a separate phone system.

Question 10

How do I get started with GlowDark Solar CRM?

Accepted Answer

You can sign up directly at glowdarksolar.co.za. Choose a plan, complete checkout via PayFast, and your account is activated immediately. The Starter plan at R750/month is a great entry point for small solar teams.

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